Non-Attendance & Cancellation Policy

Patients are requested to provide at least 24 hours’ notice if they need to cancel a dental appointment.

How to Cancel:

Cancellations should be made by telephone at 01952 811973. We are unable to take cancellations via text or email or answerphone message. 

Late cancellations and missed appointments result in lost time that could have been used to treat other patients. Therefore, all payments made to secure appointments are non-refundable and will be forfeited in the event of a late cancellation (less than 24 hours’ notice) or a missed appointment. 

For Practice Plan patients, payments for appointments are made in advance as part of the plan. If you cancel late or miss an appointment, the appointment will be chargeable to reschedule, or you will need to wait until your next scheduled appointment under the plan.

For Pay as you go patients, all payments made to secure appointments are non-refundable and will be forfeited in the event of a late cancellation (less than 24 hours’ notice) or a missed appointment.

If an NHS patient misses two or more appointments without 24 hours’ notice, this may be considered an irreparable breakdown in the dentist-patient relationship. Under NHS (General Dental Services) Regulations 2005, Schedule 3 Part 1 (5), the practice may refuse further NHS treatment.

Thank you for your understanding and cooperation.