Our goal is to ensure that all our patients are fully satisfied with the care and service we provide. We strive to meet your expectations and address any concerns or complaints promptly, efficiently, and courteously. We take complaints very seriously, investigating them thoroughly and fairly while maintaining strict confidentiality.

If you are dissatisfied with any aspect of our care or service, please inform us as soon as possible so we can promptly address your concerns. Complaints should be directed to the Practice Manager. If the Practice Manager is unavailable, we will take basic information about the complaint and let you know when you can speak to an appropriate team member. All complaints are recorded comprehensively and confidentially, with access limited to those who need to be informed.

If we are unable to resolve your complaint immediately, you will receive a written acknowledgment, and we aim to provide a full response within 21 working days.

If the investigation takes longer than 21 working days, you will be kept informed about the delay, the progress made, and the expected completion date.

Once the investigation is complete, we will notify you of the outcome in writing.

We regularly review patient complaints to improve our services and appreciate all feedback, comments, suggestions, and complaints. If you are not satisfied with our response, you may escalate your concerns using the contact information below.The General Dental Council regulates all dental professionals.

You can reach them at [email protected] or by calling 0845 222 4141